Bay Islands Resident Registration
As a Bay Island Resident, a customer whose principal place of residence is on one of the Bay Islands, we offer approximately 17% off our public pricing in recognition of your consistent travel with us.
If you own property on one of the Bay Islands, but your principal place of residence is on the mainland, please go to the Bay Islands Ratepayer page.
Please note the Bay Island Resident discount is for vehicles that have been registered to residents that live on one of the Southern Moreton Bay Islands only. Any booking made for a vehicle against your profile that is not registered with us will incur the standard rate and any difference in fare must be paid before travel. Continued misuse of the SMBI Resident discount may result in online privileges being revoked or your account suspended temporarily.
How the discount works
The way we offer this Island Resident discount is by applying reduced fares to the actual vehicle you travel in, rather than to yourself. You can tell us which car or cars you use to travel to and from the island, and once approved, you will receive a discount where applicable when you make a booking using your approved cars. When you book your car/s online, you will also receive the online booking discount as well.
What vehicles does the discount apply to?
The Bay Island Resident discount will apply to:
- standard cars up to 5.4m long
If you wish to travel with a commercial vehicle, a truck, or any other vehicle that is 2m or greater in width, the standard truck rate will apply to that vehicle.
How to apply
For your convenience, you can complete the entire application online.
You will also need to attach a copy of your current Vehicle Registration Certificate, Renewal Notice or Insurance Document. The document must list your name and island address. Your island vehicle registration number will be recorded against your customer profile with us.
You can also apply by completing the below form and emailing, posting or bringing your required documents into one of our offices at Redland Bay or Russell Island. The crew can also accept your application onboard the vehicle barge. Your application may take up to 14 days to be processed.
How to book with the discount
For bookings made over the phone, we can search for your profile in the system by your phone number or name. We no longer issue customer ID numbers.
To book online, simply click the LOGIN button at the top right-hand corner of the webpage. You will log in using your email address or island ID number. You can reset your password at any time by clicking the ‘Forgot password’ button and following the instructions that are emailed to you.
The online discount will apply to your booking in addition to the resident discount.
Renewing your island resident discount
Every two years we will ask you to resend these documents to us so that we can renew our records.
Changing your island registered vehicles
We understand that you might decide to replace your nominated vehicle with another one, in which case you simply need to complete the Vehicle Change Request and resend with the current Vehicle Registration Certificate, Renewal Notice or Insurance Document for your new vehicle.
Change your island registered vehicles online.
If any of your travel circumstances fall outside the above conditions, please email [email protected] for approval prior to travel.
Frequently Asked Questions
What is a customer profile?
A profile allows us to keep your contact and vehicle details in the one place to streamline your booking process. The online login function is linked with your customer profile.
I am an existing Resident or Ratepayer of the Bay Islands receiving a discount. Do I need to do anything?
Yes, please complete the application (either in person or online) to renew the discount on your existing profile.
Where do I hand in my application form and accompanying paperwork?
Physical applications can be posted to PO Box 195, Cleveland, handed in to the Redland Bay office at 1 Weinam Street, or to the crew on board the vehicle ferries. Please note that incomplete applications will not be accepted.
What is the difference between the Resident and Ratepayer discount?
Residents and Ratepayers of the Bay Islands receive the same discount, which is currently around 17% off for a standard vehicle up to 5.4m long.
Will I be able to book any vehicle against my profile online?
No, once you’re logged in to the website as a Resident or Ratepayer, you will only be able to select from a list of vehicles that are registered to your profile.
Can somebody else drive my vehicle and receive the discounted rate?
Yes, if your vehicle is registered to your profile, it can still travel at the discounted rate even if you are not the driver.
Where can I find the terms and conditions?
A link to our terms and conditions is located at the very bottom of the website for access at any time. A Terms and Conditions document is also emailed as an attachment with every new booking that is created over the phone or online.
Are vehicles registered to an island business eligible for the island discount?
Yes, any vehicle that shows the residential/business address is on one of the Bay Islands is eligible for the island discount. However, the profile in our reservation system must be in an individual’s name and not in a business name.
Will I have to renew my discount after completing the application the first time?
Yes, for us to ensure that we have an accurate record of all genuine Residents and Ratepayers, a renewal process will take place a minimum of once every two years.
What do I do if I need to travel with a vehicle that I haven’t registered to my profile?
Only the vehicles approved and registered to your profile will be entitled to the discount. You will need to log out of your profile to make a booking online with any other vehicle or notify us over the phone if you are not travelling with one that you have registered with us.