North Stradbroke Island Resident Registration 

Resident – You live on North Stradbroke Island permanently and your vehicles are registered to your island address. 

Ratepayer – You own property on North Stradbroke Island but live on the mainland. Please visit the North Stradbroke Island Ratepayer page here.

Discounted Rate 

We offer an approximate 20% discount off of non-premium fares in recognition of your consistent travel with us. The discount is applied to the actual vehicle you travel in, rather than to yourself.  You can tell us which car/s you use to travel to and from the island, and once approved, your vehicle will receive the discounted fare.        

If you choose to book in one of our offices or over the phone on (07) 3488 5300, all you need to do is quote your name or phone number to receive the discounted fare. If you choose to book online just go to our website and click “LOG IN” with the username and password that was issued to you by our registration team (you will receive an online discount in addition to the resident rate).   

The North Stradbroke Island Resident discount will apply to: 

  •  standard cars up to 5.4m long 
  •  motorbikes 

If you wish to travel with a commercial vehicle, a truck, or any other vehicle that is 2m or greater in width, the standard truck rate will apply to that vehicle. 

Flexible fare structure

We have a flexible fare structure similar to an airline. We offer cheaper rates for customers that are able to travel off peak. To get an off peak fare it is recommended to book as far in advance as possible as the prices can change based on demand/how many spaces are currently reserved on the journey. Public holidays, school holidays, Fridays and Sundays are usually excluded from these cheaper fares as they are the busiest times to travel. 

How to Apply   

To qualify for a permanent island resident discount, you will need to fill out the application form and supply one of the below vehicle documents for each car that you would like to nominate for the resident discount. 

  • Vehicle registration certificate (the document must list an island address or area concession to be accepted). 
  • Vehicle Renewal Notice (will list island address). 
  • Vehicle Insurance Document (will list garaging address of the vehicle – this needs to be an island address or the Cleveland carpark).
  • Screenshot of TMR Home Page once logged in (this will list the island address and the vehicles registered to you). 

The vehicle document must show that the vehicle is registered to a North Stradbroke Island address or has an area concession.

For your convenience, you can complete the entire application online here. You can also apply by completing the below form and emailing, posting or bringing your required documents into one of our offices at Dunwich or Cleveland. Your application may take up to 14 days to be processed.

Profile Renewals

Every two years we will contact you by email requesting for you to renew your details with us. This will assist us with streamlining your booking process and ensures that our genuine island residents and ratepayers are those that benefit from the discount.  

The last renewal process took place in May 2020. If you login to your client profile and are receiving the full standard fare, you have not yet renewed your profile.

To renew your profile, please follow the above directions under the ‘How to Apply’ header.

Vehicle Change Requests

We understand that you may decide to replace your nominated vehicle with another one, in which case you simply need to complete the vehicle change request process.

For your convenience, you can complete the entire change request online here.

You can also complete the vehicle change request by filling out the below form and emailing, posting or bringing your required documents into one of our offices at Dunwich or Cleveland. Your application may take up to 14 days to be processed.

If any of your travel circumstances fall outside the above conditions, please email [email protected] for approval prior to travel.

Frequently Asked Questions

What is a customer profile?

A profile allows us to keep your contact and vehicle details in the one place to streamline your booking process. The online login function is linked with your customer profile.

Where do I hand in my application form and accompanying paperwork?

Physical applications can be posted to PO Box 195, Cleveland or handed in to the Cleveland or Dunwich office. Please note that incomplete applications will not be accepted.

Will I be able to book any vehicle against my profile online?

No, once you’re logged in to the website as a Resident or Ratepayer, you will only be able to select from a list of vehicles that are registered to your profile.

Can somebody else drive my vehicle and receive the discounted rate?

Yes, if your vehicle is registered to your profile, it can still travel at the discounted rate even if you are not the driver.

Where can I find the terms and conditions?

A link to our terms and conditions is located at the very bottom of the website for access at any time. A Terms and Conditions document is also emailed as an attachment with every new booking that is created over the phone or online.

Will I have to renew my discount after completing the application the first time?

Yes, for us to ensure that we have an accurate record of all genuine Residents and Ratepayers, a renewal process will take place a minimum of once every two years.

What do I do if I need to travel with a vehicle that I haven’t registered to my profile?

Only the vehicles approved and registered to your profile will be entitled to the discount. You will need to log out of your profile to make a booking online. The vehicle will incur the standard rate and any difference in fare must be paid before travel. Continued misuse of the discount may result in online privileges being revoked or your account suspended temporarily.

North Stradbroke Island Local Day Special - $82 return*

The North Stradbroke Island Local Day special is exclusively available to registered island residents visiting the mainland for shopping, appointments or visiting friends and relatives. 

Terms & Conditions

  • This fare is standby only, meaning the departure times are not confirmed and will be subject to vessel availability 
  • Depart the island and return same day; if you are not able to return same day, the full difference in fare will apply before the return travel takes place 
  • Only cars up to 5.4m in length, registered to an island resident profile, are eligible for this special
  • The fare is available every day of the week except for Fridays and other blackout dates; this may include busy days during school holidays and some public holidays
  • Phone bookings only; please call us on 3488 5300 to purchase your Local Day Special
  • Customers who wish to cancel their Local Day Fare are encouraged to postpone the date as there are no refunds for unused Local Day fares. As no departure times are confirmed, there are no cancellation fees
  • All Local Day fares must be pre-paid at least 20 minutes prior to departure and can be paid for up to 14 days in advance
  • Trailers under 6m in length being towed by an eligible car are a flat rate of $82* (valid return or one-way)

*valid until 31/03/2021