As a North Stradbroke Island Resident customer, that is, a customer whose principal place of residence is North Stradbroke Island, we offer approximately 20% off all our non-premium fares in recognition of your consistent travel with us.
If you own property on North Stradbroke Island, but your principal place of residence is on the mainland, please go to the North Stradbroke Island Ratepayer Registration page here.
Please note the North Stradbroke Island Resident discount is for vehicles that have been registered to residents that live on North Stradbroke Island only. Any booking made for a vehicle against your profile that is not registered with us will incur the standard rate and any difference in fare must be paid before travel. Continued misuse of the NSI Resident discount may result in online privileges being revoked or your account suspended temporarily.
How the discount works
The way we offer this Island Resident discount is by applying reduced fares to the actual vehicle you travel in, rather than to yourself. You can tell us which car or cars you use to travel to and from the island, and once approved, you will receive a discount where applicable when you make a booking using your approved cars.
To book online, simply click the LOGIN button at the top right-hand corner of the webpage. You will log in using your email address or island ID number*. You can reset your password at any time by clicking the ‘Forgot password’ button and following the instructions that are emailed to you. Once logged into your profile, your booking will automatically apply the 20% discount on non-premium fares, whereas the online discount will manually show the adjustment ($5 each direction).
For bookings made over the phone, we can search for your profile in the system by your phone number, name or island ID number*.
*Island ID numbers were issued prior to 2017, any new customers since then will not be issued with an ID number/frequent floater number.
Flexible fare structure
We have a flexible fare structure similar to an airline. We offer cheaper rates for customers that are able to travel off peak. To get an off peak fare it is recommended to book as far in advance as possible as the prices can change based on demand/how many spaces are currently reserved on the journey. Public holidays, school holidays, Fridays and Sundays are usually excluded from these cheaper fares as they are the busiest times to travel.
What vehicles does the discount apply to?
The North Stradbroke Island resident discount will apply to:
- standard cars up to 5.4m long
- large cars or four-wheel-drives up to 6.4m long
- trailers that are attached to an island registered car
If you wish to travel with a commercial vehicle, a truck, or any other vehicle that is 2m or greater in width, the standard truck rate will apply to that vehicle.
How to apply
For your convenience, you can complete the entire application online.
You will also need to attach a copy of your current Vehicle Registration Notice/Certificate, so that we can see that your nominated vehicle is registered to an address on the island. Your island vehicle registration number will be recorded against your customer profile with us.
You can also apply by completing the below form and emailing, posting or bringing your required documents into one of our offices at Cleveland or Dunwich.