As a North Stradbroke Island Ratepayer customer, that is, a customer who owns property on North Stradbroke Island but resides on the mainland, we offer approximately 10% off all our non-premium fares as a way of thanking you for your patronage. You can nominate up to 2 (two) vehicles to be registered against each island property.

If you reside permanently on North Stradbroke Island, please go to the North Stradbroke Island Resident Registration page here.

Please note the North Stradbroke Island Ratepayer discount is for the two vehicles that you have nominated to receive the discount on your customer profile. Any booking made for a vehicle against your profile that is not registered with us will incur the standard rate and any difference in fare must be paid before travel. Continued misuse of the NSI Ratepayer discount may result in online privileges being revoked or your account suspended temporarily.

How the discount works

The way we offer this Island Ratepayer discount is by applying reduced fares to the actual vehicle you travel in, rather than to yourself.  You can nominate up to two cars per island property, and once approved, you will receive a discount on our non-premium fares when you make a booking with one of your approved cars. 

To book online, simply click the LOGIN button at the top right-hand corner of the webpage. You will log in using your email address or island ID number*. You can reset your password at any time by clicking the ‘Forgot password’ button and following the instructions that are emailed to you. Once logged into your profile, your booking will automatically apply the 10% discount on non-premium fares, whereas the online discount will manually show the adjustment ($5 each direction).

For bookings made over the phone, we can search for your profile in the system by your phone number, name or island ID number*. 

*Island ID numbers were issued prior to 2017, any new customers since then will not be issued with an ID number/frequent floater number.

Flexible fare structure

We have a flexible fare structure similar to an airline. We offer cheaper rates for customers that are able to travel off peak. The off peak light fares are usually available to book Monday – Thursday. To get an off peak fare it is recommended to book as far in advance as possible as the prices can change based on demand/how many spaces are currently reserved on the journey. Public holidays, school holidays, Fridays and Sundays are usually excluded from these cheaper fares as they are the busiest times to travel. 

What vehicles does the discount apply to?

The North Stradbroke Island resident discount will apply to:

  • standard cars up to 5.4m long
  • large cars or four-wheel-drives up to 6.4m long
  • motorbikes
  • trailers that are attached to an island registered car

If you wish to travel with a commercial vehicle, a truck, or any other vehicle that is 2m or greater in width, the standard truck rate will apply to that vehicle.

How to apply

For your convenience, you can complete the entire application online.

You will also need to attach a copy of your island property Rates Notice and current Vehicle Registration Notice/Certificate, so that we can see that your nominated vehicle/s are registered to the property owner, or family member of the property owner. The vehicle registration number will be recorded against your customer profile with us, and then every time your vehicle is booked to travel the discount will apply.

You can also apply by completing the below form and emailing, posting or bringing your required documents into one of our offices at Cleveland or Dunwich. 

Renewing your island ratepayer discount

Every two years we will ask you to resend these documents to us so that we can renew our records. 

Changing your registered vehicles

We understand that you might decide to replace your nominated vehicle with another one, in which case you simply need to complete the Vehicle Change Request (link below) and resend with the current Vehicle Registration Notice/Certificate for your new vehicle. 

Change your ratepayer registered vehicles online.

If any of your travel circumstances fall outside the above conditions, please call the office or email [email protected] for approval prior to travel.